Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds and Returns

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

We are not obliged to give you a refund until we receive the products or we receive evidence from you that supports that the returned items are en route (such as scanned copy of the post office receipt with date and time visible, along with package tracking number).

*This time period includes the transit time for us to receive your return from the shipper, processing your return, and processing your refund request.

Other circumstances where a refund will not be accepted:

You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

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